Yes. Creating an account lets you access trade pricing (where applicable), view order history, track shipments, and download tax invoices.

On the login page click “Forgot password?” and follow the email instructions.

We start processing quickly. If you need a change or cancellation, contact us ASAP with your order number. We’ll help if the order hasn’t shipped.

Invoices are emailed automatically after payment and are available in your account under Order History. For updates (e.g., clinic name/ABN), [email protected].

We supply professional aesthetic products to clinics and trained practitioners. Some items are restricted to AHPRA-registered HCPs; eligibility is checked at account or order level. If your account is approved as a medical practitioner you will be able to see the range of restricted products.

Create an account and submit your AHPRA details (or NZ equivalent). Once verified, restricted categories will be unlocked for your login.

Typical guidance: Metro NSW/VIC/QLD 1–3 business days; regional and other states 3–7+ days; NZ 5–10+ days. You’ll receive tracking when your order ships.

We currently ship within Australia and to New Zealand for selected products. NZ customers are responsible for any duties and taxes.

Yes, if selected at checkout. Parcels left under ATL are at your risk. We can’t replace orders stolen or damaged after a successful ATL delivery.

Check safe-drop areas and with colleagues/neighbours first. If still missing, contact us within 3 business days so we can investigate with the carrier.

We follow the Australian Consumer Law (ACL). For business/clinic customers, change-of-mind returns are generally not accepted. Where approved at our discretion, items must be unopened and returned within 14 days. Fees may apply.

Contact us within 3 business days with photos and your order number. We’ll arrange assessment and a remedy—repair, replacement, or refund as appropriate.

Email [email protected] with order number, serial/batch (if applicable), issue description, and photos/video. We’ll issue an RMA and next steps.

We accept the methods offered by Shopify Payments and enabled gateways (e.g., Visa, MasterCard, Amex, Apple Pay, Google Pay).

A temporary hold may appear at checkout. Payment is captured when we accept your order—usually when it’s ready to ship.

Card details are processed securely by Shopify (PCI DSS compliant). We do not store full card numbers on our servers. Saved-card tokens are managed by Shopify or the wallet provider.

Yes—after checkout we email your tax invoice. For updates (e.g., ABN, clinic name), contact us with your order number.

We use appropriate insulation and services. We may hold dispatch near weekends or public holidays to avoid extended transit. Please ensure someone can receive delivery.

For change-of-mind, opened or unsealed consumables can’t be returned. If an item is faulty or defective on arrival, contact us for assessment under the ACL.

Some sessions are limited to AHPRA‑registered HCPs; selected sessions are open to qualified dermal practitioners. We reserve the right to pre‑qualify attendees.

No external use without written permission. Before/after images shown are for education only and require separate written approval for publication.

We process personal information in line with our Privacy Policy and Data Governance & Retention Policy. Non‑essential cookies are used with consent—see our Cookie Notice.

We use reputable platforms, encryption in transit, role-based access and MFA for admin accounts. Shopify processes payments on PCI DSS–compliant systems.

Clear cache/cookies or try another browser/device. If the issue persists, take a screenshot and email support with your browser version and the cart items.

Yes. Contact our team for bulk pricing, standing orders, or subscriptions where offered.